This training in Active Listening & Empathy Skills will equip participants with the tools to move beyond simply hearing, to truly *understanding* others. Through exploration of nonverbal cues, reflective listening techniques, and the nuances of empathy versus sympathy, you’ll learn to build stronger rapport, navigate challenging conversations with compassion, and effectively decipher underlying needs. Participants will gain practical skills in empathetic questioning, validation, and non-judgmental listening, enhancing their ability to foster trust, resolve conflict, and build more meaningful relationships both personally and professionally – all while managing their own emotional responses and practicing mindful communication.
This course teaches effective techniques to persuade and successfully close more sales.
This course teaches skills for compassionate communication and resolving conflict peacefully.