This comprehensive training program equips participants with the essential skills to navigate and resolve conflict effectively in the modern workplace. Through practical techniques and insightful exploration of conflict dynamics, you’ll learn to understand different conflict styles, communicate with empathy and assertiveness, and de-escalate tense situations. The course covers everything from active listening and giving constructive feedback to handling difficult conversations, managing aggressive behavior, and fostering a culture of respect – including specific strategies for remote and cross-cultural teams. Participants will gain valuable mediation and negotiation skills, learn to identify and address unconscious bias, and build resilience to transform conflict from a challenge into an opportunity for collaboration and positive outcomes, ultimately reducing stress and improving workplace harmony.
This course teaches compassionate communication skills for resolving conflict and building connection.
This course teaches effective techniques to persuade and successfully close more sales.